Are 3LAB products safe to use during pregnancy?

Yes. 3LAB products are safe to use because they do not penetrate into the blood system. You should consult your physician or other health care professional if you have any further concerns.

Why was my order canceled?

Please email contactus@3LAB.com with your order number and order information.

Please note that first-time customers must ensure that their shipping and billing information on the credit card are the same when placing their first order.

Can you send me samples or free samples?

Thank you for your interest in our products. Unfortunately, at this time we cannot accommodate sample requests due to high demand. We would highly recommend that you visit a local retailer that carries 3LAB:

https://www.3lab.com/pages/store-locator-usa

Does 3LAB test its products on animals?

No, we are cruelty-free company. Since its inception in 2003, 3LAB has never tested its products on animals.

How long is 3LAB product good for?

We are proud to offer only the freshest products to our customers who purchase from our authorized retailers, or directly from 3LAB.com. Any 3LAB products that contain SPF is good for two years from the date of purchase from any authorized 3LAB retailers. Any non-SPF 3LAB product is good to use for 3 years from the date of purchase from any authorized 3LAB retailer. You can find a list of all our authorized retailers here, including online stores:

https://www.3lab.com/pages/store-locator-usa

What is the expiration for a batch code I have?

We are proud to offer only the freshest products to our customers who purchase from our authorized retailers, or directly from 3LAB.com. Any 3LAB products that contain SPF is good for two years from the date of purchase from any authorized 3LAB retailers. Any non-SPF 3LAB product is good to use for 3 years from the date of purchase from any authorized 3LAB retailer. You can find a list of all our authorized retailers, including online stores, here:

https://www.3lab.com/pages/store-locator-usa

What is the difference between the light, medium and dark shades of the Aqua and Perfect BB creams?

BB Cream shade 1 and 2 provide more coverage than shade 3. Shade 1 is for someone with fair skin. It also has some light yellow tones to it.

While shade 2 is for someone who is looking for a little bit more coverage without any yellow tones in the cream. Shades 1 and 2 do not have as warm of a hue as shade 3.

BB shade 3 is a warmer shade than the other two with regards to color. It offers sheer coverage so it goes on lighter than shades 1 and 2.

Which product(s) are good for Rosacea?

3LAB works well for people who have Rosacea as we do not use alcohols, added fragrance, artificial coloring or mineral oils. The Perfect Cream is ideal for people who have Rosacea.

I have multiple codes I'd like to use, are they stackable?

Unfortunately, our system does not allow for multiple codes to be used at once. If you are trying to use reward points along with any other discount codes offering, the order will only process only 1 code.

I signed up for 3LAB's newsletter but I never received the discount code in my email.

If there are any active promotions, please double-check the email that you've entered. If you experience further issues, please email contactus@3lab.com

I tried adding a product to my cart but says you're out of stock. When will it be back in stock?

Please email contactus@3LAB.com for availability of a specific product.

Does 3LAB ship to freight forwarders?

Per 3LAB's terms and conditions, it does not ship to any address listed as a freight forwarder. It reserves the right to cancel any order that is deemed a freight forwarder.

Does 3LAB ship internationally?

At this time 3LAB.com does not currently ship internationally. However, we do have distributor and retail partners throughout Europe and Asia.

Here is a link to 3LAB's store locator. Please feel free to use this to search for places to purchase 3LAB in your country. If you do not see your country, then this means 3LAB is not yet available.

Link: https://www.3lab.com/pages/store-locator-usa

Where is 3LAB available outside of the USA?

3LAB.com does not currently ship internationally. However, we do have distributor and retail partners throughout Europe and Asia.

Here is a link to 3LAB's store locator. Please feel free to use this to search for places to purchase 3LAB in your country. If you do not see your country, then this means 3LAB is not yet available.

Link: https://www.3lab.com/pages/store-locator-usa

If I purchase a 3LAB product at a retailer, can I return to 3LAB.com?

3LAB's agreement with its authorized retail partners is that the customer must return product to the same company he/she purchased it from. 3LAB.com can only accept returns from customers who purchased from the website.

We recommend bringing back the product to where you purchased it to return or exchange it.

What is your Gift with Purchase policy?

Our Gift (GWP) is limited to 1 per household per month or while supplies last. Please note that our app may count the GWP more than once within a given promotional period and our support team may reach out to you to correct this known issue.

If I purchase 3LAB from a 3rd party site (e.g. eBay, etc.) can I return to 3LAB.com?

eBay is not an authorized seller of 3LAB. We can only accept returns from customers who purchased from www.3LAB.com.

In addition, we strongly recommend not purchasing 3LAB from sites like eBay as they are not an authorized seller which means they could be selling expired or used product.

We recommend purchasing through www.3LAB.com if you're located in the United States. If not, please use this link to find an authorized seller in Europe and Asia: https://www.3lab.com/pages/store-locator-usa

I'm a social media influencer / blogger, I would like to receive product and samples to review for my blog and/or social media page.

We appreciate your interest in being an ambassador of 3LAB. Please email laura@3LAB.com with your name and social media handles.

Who is your press contact?

Please email all press inquiries to laura@3LAB.com

I'm reaching out with regards to an upcoming event we would like 3LAB to be a sponsor / provide samples, etc.

Please email all event inquiries to laura@3LAB.com

I'm a distributor and I am interested in carrying 3LAB.

Please email info@3LAB.com for any distributor inquiries.

I'm a retailer and would like to carry your brand, do you offer wholesale?

Please email info@3LAB.com

Can you tell me when this product was manufactured?

Please email contactus@3LAB.com for specific manufacturing information.

Any 3LAB products that contain SPF is good for two years from the date of purchase from any authorized 3LAB retailers. Any non-SPF 3LAB product is good to use for 3 years from the date of purchase from any authorized 3LAB retailers.

How do I get the exclusive offer of the month?

When you have reached the minimum order of the current month's minimum purchase requirements after any applicable discounts, and prior to tax and shipping, the gift of purchase will automatically added to your cart.

Do I need a code to get the exclusive offer?

No, when you have reached the minimum order required for the month's promotion after any applicable discounts, and prior to tax and shipping, the gift of purchase will automatically added to your cart.

Why don't you ship to freight forwarders, they are in the US.

We currently do not ship to freight forwards, couriers, or messenger entities that service outside of our US market. Ultimately 3LAB reserves the right to cancel any orders as they seem fit.

https://www.3lab.com/pages/return-exchange

What should I do if I think my package was lost/stolen or mis-delivered?

If the shipping carrier has marked your order as delivered, but you find that it is missing, please send an email to contactus@3LAB.com with your order number. Please note we must receive this inquiry from you within 14 days of the carrier having marked your order as delivered in order to assist you. When we receive you inquiry regarding the missing order, and it falls within the acceptable timeframe as stated above, we will follow-up with the carrier to investigate. We cannot replace orders until they are confirmed missing by the carrier after investigation.

What is double cleansing and how often should I do it?

We recommend double cleansing, twice a day. This means using the Perfect Cleansing Emulsion to massage your face and tissue off. Wash your face with the Perfect Cleansing Gel using water. If you have a cleansing brush or cloth, that will help to clean your skin the perfect way.

Our recommendation is to double cleanse for at least 4 weeks (consecutively) to help unclog the pores and get rid of the dead skin cells. Typically, it takes about 28 days to notice results when using new products.

For more information: please click here

How do I refund or exchange?

Returns are easy at 3LAB.com. Click here to learn more about our return policies: https://www.3lab.com/pages/return-exchange

Do I need to return my gift with purchase to receive my refund?

3LAB.com's return policy states that all gifts with purchase must be returned along with the items in your order for you to receive a refund. Click here to learn more about our return policies: https://www.3lab.com/pages/return-exchange

Why was my gift with purchase removed from my order?

Please note that purchase of the 3LAB Gift Card does not qualify for a gift with purchase. Gift with purchase is honored when the 3LAB Gift Card is either added to product orders meeting the minimum requirements or if the 3LAB Gift Card is redeemed for product purchases that meet the minimum requirements.

What makes 3LAB different from other luxury skincare brands?

3LAB invests heavily in R&D with its own state-of-the-art manufacturing facility and over 40 dedicated chemists who discover and utilize the highest-grade botanical ingredients and innovative scientific technology. This unique process allows for the highest percentages of active ingredients in the industry. The brand features proprietary innovations including Bio-Engineered Renewal Complex, Apple Stem Cell Technology from a rare Swiss apple, X-50 Intelligent Targeting Device Technology (a $1 million-per-kilo ingredient), and Marine Repair Complex (patent pending).

What is Apple Stem Cell Technology?

Apple Stem Cell Technology (PhytoCellTec) uses plant-based stem cells derived from a rare Swiss apple called Uttwiler Spatlauber. These stem cells have been clinically proven to delay the visible signs of chronological aging. 3LAB's "M" Cream was the first cosmetic product in the world to contain this ingredient. It is now featured across the entire M Collection.

What is the best 3LAB product for beginners?

For those new to 3LAB, the Perfect Cream ($240) is an excellent starting point. It hydrates and moisturizes all skin types with advanced anti-aging ingredients in a light, luxurious texture. The PERFECT Sunscreen SPF 50+ ($90) is another popular entry point and our bestseller. For a complete introductory routine, pair either with the Perfect Balancing Toner and the Perfect Cleansing Gel.

Is 3LAB good for sensitive skin?

Yes. 3LAB products are formulated without alcohols, added fragrance, artificial coloring, or mineral oils, making them suitable for sensitive skin. The Perfect Cream is particularly recommended for those with sensitive or reactive skin, including Rosacea. All products are cruelty-free and use plant-based, biocompatible ingredients.